Shipping & Policies
SHIPPING & DELIVERY INFORMATION
All orders up to 150 lbs (maximum of 60 lbs/box) will be shipped via UPS Ground. Orders are generally shipped within 48 hours (Monday - Friday) of receipt. Please allow up to 10 working days for delivery. For orders weighing over 150lbs, you will be contacted to arrange shipping.
All products are drop-shipped directly from the manufacturer. Online quantity listings are only estimates - product availability is subject to stock on hand at the manufacturer. Most of our drop-ship products are stock items and are typically available at the manufacturer. However, if an item is out of stock, we will inform you of the expected ship date. Your credit card will not be charged until your order is set for shipment.
All orders are shipped FOB West Union, SC USA 29696.
Should you receive a package that has been damaged in shipping, please contact us immediately at email@example.com. You have 48 hours from the time of delivery to report a damage claim.
RETURNS, EXCHANGES & REFUNDS
If you're not satisfied with your purchase from Wholesale Hydraulic Warehouse, please contact us within 30 days of purchase for a Return Goods Authorization (RGA) number and further instructions. Click here to request a Return Goods Authorization. No returns will be accepted without prior authorization. After reviewing your request, you will be sent a "Returned Goods Authorization" form which must be enclosed with the merchandise and shipped via FedEx or UPS, freight prepaid, to the address provided on the form.
A 50% restock fee will apply to all returns/exchanges, with the exception of warranty claims.
To be eligible for a return, your item must be in new, unused condition and in the original packaging. Items will not be accepted for return if they show any indication of product being installed, used, or the product case being opened or damaged.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, we will provide a replacement product (S&H to be charged to customer) or refund the purchase price minus a 50% restock fee. Refunds will be issued within 30 days in the original form of payment. Freight charges are not refundable unless the return is due to our error.
LATE OR MISSING REFUNDS (if applicable)
Please allow up to 30 days for refunds to be processed. If you haven’t received a refund within 30 days, please check your account again, then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org.
Many products available through Wholesale Hydraulic Warehouse are warranted by their individual manufacturers. A link to warranty information is provided in the product description.
- Please be aware that disassembling parts will void these warranties.
- Returns found to be due to misuse or misapplication (such as over-pressurization) are not covered. An inspection fee of $50 plus shipping and handling will apply for all returns not due to a manufacturing defect.
- Wholesale Hydraulic Warehouse does not warrant or provide engineering advice as to the fit or function of any product for a customer's specific application. It is the customer's responsibility to review any and all documentation provided and rely on their own engineers or consultants in regards to whether any product purchased meets any and all federal, state, or local rules, regulations, standards or needs, use and applicability.
If you have a defective product that you'd like to return for a warranty evaluation, click here to request a Return Goods Authorization.
Wholesale Hydraulic Warehouse does not sell any information about our customers or potential customers who register or purchase through our website. All Information is kept confidential and secure. Any personal information provided by you is used only for the purpose of fulfilling your order. We will not telephone or send email messages other than to complete an order or to respond to a request from you.